Questions and answers
Before you start
What venues ask us before they sign up, about setting up, the night itself and the numbers afterwards.
Setting up
What do you need from us?
Your venue's name and the address of its public concert calendar, the address of your privacy policy, and the email addresses of the staff who should have accounts. A logo and a colour are optional.
We sign the data processing agreement with you, set up your venue, import your calendar and hand over the posters, ready to print.
What if our calendar cannot be imported?
Events can be created by hand in the admin, and they work the same way. The import never changes an event made by hand.
We have more than one stage.
Each stage can have its own poster, and each poster opens the show on that stage tonight.
What happens when a concert moves or is cancelled?
Imported events follow your calendar: a concert that moves, moves, and one that disappears is marked as withdrawn. Answers are never deleted automatically.
On the night
Do the performers need an app or an account?
No. The poster opens a web page on the phone that scans it. One person can count a whole band and crew, or answer for just themselves in two taps.
What does the form ask?
A role (Lead artist, Band member, Crew or Other) and a gender (Female, Male, Non-binary or Prefer not to say) for each person counted. Never a name, phone number or email address.
Is the form in Danish?
It is in English and Danish, switched at the top of the screen, and the phone remembers the choice.
What if nobody scans the poster?
Staff can enter the count for a show in the admin, by role and gender. The grid shows how many people already answered on their own phones, so nobody is counted twice, and the export marks which answers someone else reported.
What if someone counts wrong?
Whatever is sent can be corrected from the phone that sent it, and staff can adjust the counts in the admin.
Your numbers
What do we see?
Live totals for every show, the gender balance of everything recorded, and every month side by side. An Excel file holds every answer, for reports and board meetings.
Who at our venue can use it?
Each person gets an account of their own, as Staff or Admin. Admins add and remove accounts themselves.
Can we take our data with us?
Yes. The Excel export holds every answer with its time, show, venue, role, gender and how it was collected.
Where is the data kept, and who can see it?
In a database of your own in Frankfurt, reachable only by your accounts and ours. Privacy and security has the rest.
Something we did not answer?
Write to us and tell us which venue you run.